FAQs
SHIPPING & DELIVERY
How long will my order take for delivery?
All orders are delivered within 7–10 business days from the date of purchase.
How do I track my order?
You can easily track your order on our website using your order number once it’s shipped.
At what time of the day will my order be delivered?
You can easily track your order on our website using your order number once it’s shipped.
What will happen if I miss my order/package delivery?
If you miss a delivery attempt, it will automatically be re-attempted. You can also contact the delivery partner directly to schedule a convenient redelivery.
Which logistics/courier service do you ship through?
We partner with trusted delivery services to ensure your jewellery reaches you safely and on time.
PAYMENTS & CHARGES
What are your online modes of payment?
We accept all major debit/credit cards, UPI, wallets, and net banking payments through a secure payment gateway.
Is Cash on Delivery (COD) service available?
Yes, COD is available for most locations across India. However, please note that a small shipping charge is applicable on all COD orders.
What should I do if the money gets debited but order confirmation is not received?
Please wait for a few minutes, as payments may take time to reflect. If you don’t receive confirmation within an hour, email us with your transaction details.
Are there any hidden charges?
No hidden charges — all applicable taxes and shipping fees are clearly shown at checkout.
RETURNS & EXCHANGES
Is my product covered under return policy?
We accept returns only if the product is damaged, defective, or incorrect. An unboxing video is required as proof.
How to return the products?
To initiate a return, please email us at return.zanera@gmail.com within 24 hours of delivery along with your order ID and product images/videos.
What should I do after sending the email?
Our support team will review your request and confirm if your order qualifies for a return or exchange.
In case of return, who will do the shipping of the products?
Once your return request is approved, our team will share the return procedure or arrange pickup based on your location.
How will I get my refund?
Refunds are usually provided as store credit or coupon code for your next purchase unless otherwise specified.
When will I get my refund?
After we receive and inspect the returned product, your refund will be processed within 7–10 business days.
How can I exchange 1 or multiple products from my order?
You can request an exchange by contacting us within 24 hours of delivery. Exchanges depend on product availability.
How can I cancel my order?
Orders can be canceled within 12 hours of placing them. Once shipped, cancellations are not possible.
How can I get a refund in my bank account?
If eligible, your refund will be credited directly to your original payment method within 7–10 working days.
Why do I have to pay shipping when using a coupon code?
Coupon discounts apply only to product prices. Shipping and COD charges are separate and not covered by coupon discounts.
PRODUCTS & PACKAGING
How is the quality of your products?
Every piece is crafted with care and checked thoroughly to ensure premium finish and durability.
What is the guarantee/warranty on your products?
We don’t offer a formal warranty, but with proper care, your jewellery will retain its shine and finish for years.
Why does your jewellery feel expensive?
Our jewellery is made with premium materials, long-lasting plating, and handcrafted detailing, offering both beauty and value.
Do you have a physical shop?
We are currently an online-exclusive brand, delivering pan-India.
Will I get the exact same product as shown on the website?
Yes, you’ll receive the exact product displayed online. Slight color variations may occur due to lighting or screen settings.
